Retail Success Through the Retail University

At EM-Power We Provide a Series of Highly Interactive Programmes That Facilitate the Why, What and How for Retail Success in all Industries, to Fully Optimise the Customer Experience and Increase Customer Satisfaction, Loyalty and Retention.

First We Ask: What is your Content Focus?

Our Retail University program has two focus areas:

  • Building a Sales and Service Culture (modularized or run as one longer session)
    • Approaching and Building Rapport
    • Identifying Customer Needs
    • Recommending the Best Solution (FAB)
    • Overcoming Customer Concerns (Three A’s)
    • Expanding the Sales (TAB)
    • Building a Long-Term Customer Relationship 
  • Enhancing Leadership Effectiveness (each subject its own workshop)
    • Build your Executive Presence
    • Coach for Performance
    • Build an Effective Team
    • Interview for Quality
    • Manage Conflict
    • Manage Priorities
    • Manage Meetings
    • Manage Change
    • Step Into Leadership
    • Self Leadership From the Inside Out 

We have extensive experience in building and delivering a comprehensive Retail University to drive Retail Success. Click Here for more detailed information or send an email to susan.nash@em-power.com to discuss your specific requirements.